We import and supply floors from reputable manufacturers around the world and aim to source from suppliers we have visited and who share the same commercial ethical standards as ourselves.

The wood flooring has a surface treatment of a durable UV cured hard acrylic lacquer or a natural wax oil. We endeavour to ensure that the products we supply only contain substances not knowingly hazardous to health.

Room Conditions

To ensure the best from your wood flooring ,and for your own well being, the room
temperature should be between 18-24° C and the room humidity 45-65 %. The floor will adapt to its environment and therefore tend to expand in the more humid months and shrink again when the heating is on and the atmosphere is drier. You must expect some seasonal movement and possibly gaps between the boards, this will be more pronounced in solid wood floors than engineered. To ensure the humidity stays within these limits when the heating is on the use of a humidifier is recommended.

The flooring is dried to 8/10% moisture content and therefore ideal for most climatic conditions in European homes and public buildings. Solid wood floors should be allowed to acclimatise for about 5/7 days to these “normal living conditions”. Engineered boards are well wrapped before leaving the factory and do not generally require acclimatisation.

In winter, especially when the temperature outside is 0°C or below, and the air is dry outside, we recommend the use of a humidifier, especially when the room temperature is high.
The manufacturer will not be responsible for any claims for additional loss/expenses arising from not following the pre installation guidelines. See our Site Conditions guidelines.

Sub-floor

If a floor has any bounce or give in it the normal reason is an inadequately prepared subfloor, the finished floor will only be as good as the subfloor. The subfloor should have a fall of no more than +/- 3mm over 3.0m in any direction. The manufacturer, supplier and installer take no responsibility for an uneven subfloor, although we can help rectify this at extra cost.

Cleaning

Never use an excessive amount of water when cleaning your wood floor and follow our Wood Flooring Maintenance guidelines.

Removing Stains

The fresher the stain the easier it is to remove. Use neutral detergent or
diluted turpentine, methylated spirit or water when removing the stains
from a lacquered wooden floor. If your floor is oiled, remove stains with
Osmo® Liquid Wax Cleaner.

Reconditioning the Floor

If in the fullness of time the lacquer surface becomes worn through or dull, the floor
can be sanded and re-lacquered. Then your floor will be as good as new.
If you take care of your floor properly, it will last a lifetime. Oiled floors can be maintained and therefore it is possible to avoid the need to sand and refinish.
All the maintenance products necessary are available from The Wood Gallery

Samples

Samples are only meant as a guide and do not necessarily give an overall impression of the finished wood floor. Be sure you understand what is permitted within each grade.

General Guarantee Conditions

Generally any faults with the flooring product are evident before they are laid. If the installer, contractor or Buyer feel that the flooring is the wrong colour, improperly manufactured, has finish problems or is off grade then DO NOT install the product. If you have any concerns that the flooring is not to your liking or does not match your expectations in some way do not lay the product and contact the supplier for replacement material, there may be a restocking charge if it is purely a case of a change of heart but please note we can only replace material that is in its original packaging. No claim will be accepted on installed material.

Wood is a natural material and standard industry practise allows for upto 5% of flooring shipped to have milling, finish and/or grade defects. This warranty applies only to material in excess of this 5%.

Any piece of flooring, once fitted, is deemed acceptable.

Wood flooring should be laid by experienced fitters using up to date equipment. No claims can be accepted on material that has been laid unless fitted by our approved fitters.

The Wood Gallery reserves the right to rectify faulty flooring or to have it rectified by a third party, or to exchange it. If the flooring is to be exchanged the manufacturer has the right to determine the way it is to be returned. The cost of the repair will be refunded only. If the matter has been agreed beforehand and will cover only the floor materials and repair work, not additional expenses such as decorating etc. Defects caused by faulty laying are not included in this guarantee.

The guarantee is valid for 12 months during which time any problems as a result of poor quality or laying should become evident.

Guarantee for the Surface

Suppliers to the Wood Gallery guarantee the durability of their surface treatment (varnish or oil) for 12 months, if the product has been laid in accordance with the manufacturer’s instructions and our care instructions have been observed. This guarantee does not include damage cause by normal wear and tear, damage caused by high heels, indentations or scratches caused by negligence, improper use or maintenance, water damage or the like.

Structure Guarantee

The products are again guaranteed structurally for durability for 12 months provided the product has been laid in residential areas and in accordance with the manufacturer’s instructions already mentioned. Industry standards allow a 3mm deflection in any board per 3m of length when set against a straight edge.

Underfloor Heating

All our engineered flooring can be installed over underfloor heating either as a floating floor, or glued to the subfloor. Manufacturer’s specific laying instructions should be followed. The temperature of the wooden floor surface should not exceed 27° C and when we install the underfloor heating the thermostats are factory set to a maximum. It is not recommended to install solid planks or engineered beech or birch wood flooring over underfloor heating.

Indirect Damage

Claims will strictly be limited to the value of the wood and installation cost - indirect damages or work are excluded without exception.

This guarantee does not effect consumer rights accorded by law or your statutory rights. In the event of any complaint, refer to the conditions of the Guarantee re care of product etc. Wood Flooring Maintenance