1. The Wood Gallery is a trading name of Andrew Banks Trading Ltd. All sales shall be deemed to be made between the Buyer and Andrew Banks Trading Ltd in accordance with the Terms and Conditions of sale mentioned hereafter. In the event of any conflict between these Conditions and any Terms and Conditions put forward by the Buyer, these Conditions shall prevail. By buying goods and/or services from Andrew Banks Trading Ltd, Buyer accepts our Terms and Conditions.

2. No person has the authority to make any representation on behalf of Andrew Banks Trading Ltd which is not made or confirmed in writing and the Buyer shall not rely upon any representation unless made or confirmed in writing.

3. All printed price lists and all quotations are subject to alteration without notice. Prices quoted in respect of an order are based on wage rates, laying costs, delivery charges and material costs current at the date of the order and are, therefore, subject to fluctuations beyond the Seller's control. The final price payable may, therefore, be subject to the costs of such matters ruling at the date of dispatch from the Seller's works.

4. VAT shall be added at the applicable rate to all prices quoted.

5. Goods are not sold (or tested) as conforming to any British Standard Specification or as fit for any particular purpose, unless expressly stated in writing and any Term, Condition or warranty that the goods are so fit is excluded.

6. To secure an order, customers will confirm in writing their acceptance of such and by sending a preagreed deposit. Any additional materials or labour that may be required, which does not constitute part of the original order would be classed as a separate entity and would be quoted for accordingly. Once an order confirmation is issued, Buyer agrees to purchase the goods as specified. Orders cannot be cancelled more than 48 hours from order confirmation. Special productions and finishes require a non-refundable 50% deposit prior to production and, once produced, cannot be cancelled. Andrew Banks Trading Ltd reserves the right to supply and invoice up to 5% more or less than the ordered quantity.

7. All accounts and invoices are to be paid prior to despatch unless other Terms have been agreed in writing between the Buyer and Andrew Banks Trading Ltd.

8. Whilst delivery dates are given in good faith by the Seller, they are not guaranteed and the Seller hereby excludes liability for loss or damage of whatever nature caused by delay in completing or delivering, or failure to complete or deliver, any order or goods and the customer shall not be entitled to treat the contract as repudiated or otherwise at an end by reason only for such delay and the full price shall be payable without deduction.

9. The risk in the goods shall remain with the Seller until delivery to the designated place of delivery.

10. Any shortages, damages or complaints concerning the goods, wherever delivered or collected,
should be notified, in writing, to the Seller within seven days from the date of delivery or collection, failing which all claims shall be deemed to be waived. Any visible defects in the goods must be notified immediately after delivery or collection and Andrew Banks Trading Ltd must be allowed sufficient time to replace any faulty goods prior to installation. After installation of any goods no visible defects can be claimed.

11. Wood is a natural product and can be subject to infestation. Although all products are kiln-dried and the utmost care is taken, no manufacturer guarantees their products against infestation and, therefore, no guarantee or warranty is given by Andrew Banks Trading Ltd.

12. In installing or using goods or equipment supplied by Andrew Banks Trading Ltd, the Buyer shall observe all instructions, directions and warnings issued by Andrew Banks Trading Ltd or the manufacturer.

13. The ownership of the goods shall not pass to the Buyer until the Buyer has paid Andrew Banks Trading Ltd the whole price and the price of any other outstanding sale. Notwithstanding that ownership of the goods shall not pass to the Buyer, save as provided above, the goods shall be at the risk of the Buyer from the collection by or delivery to him of the goods.

14. All cases of Force Majeur such as war, riots, strikes, lockouts, bankruptcy, fire, water damage, delay in transport, lack of means of transport, breakdown in factories or those of our suppliers or of any unforeseeable events give us the right to postpone the fulfilment of the contract as well as to cancel it partially or wholly without conferring on the Buyer the right to claim any damages against Andrew Banks Trading Ltd or the manufacturer.

15. The Buyer shall have no right to cancel an order, unless agreed in writing by the Seller and, in any
such event, the customer shall be liable to reimburse the Seller in respect of costs incurred by it in fulfilment of the order up to the date of its cancellation by the Buyer.

16. All contracts subject to these Conditions between the Buyer and Andrew Banks Trading Ltd shall be subject to and interpreted in accordance with English law and the Buyer hereby agrees to submit to the non-exclusive jurisdiction of the English Courts in respect of any claims, disputes or differences arising out of or in connection with any such contract.

17. If we are laying the floors, unless specifically quoted for, it is assumed that the existing floor covering will be removed and a sound level sub-floor provided, and that skirtings will be removed and supplied and fitted by yourselves after the floor is laid.

18. Site conditions which affect the end result of your floor cannot be held to be the responsibility of Andrew Banks Trading Ltd. Any verbal advice or written guidelines provided are to be treated as guidelines only and no rights can be obtained from these. The Buyer is required to advise and instruct the end user with respect to caring for the floor, including relative humidity in the premises, cleaning and maintenance, but not excluding any other care recommendations.